Shipping & Refunds Policy
- Pricing & Delivery - If you order online, you will be able to see the shipping price within your shopping cart. If you order via a quote, we will include it as a line item in the quote. Please note we only ship print books in the U.S. but our virtual options are great for international use.
- Virtual - For virtual products, you should receive a link to your purchases via email within 24-48 hours after purchase. If you don't receive the link after that timeframe, please check your junk mail. If not email us at info@readerstheater.com and we will resend.
- Print - For print titles, we are currently experiencing some COVID related slowdowns, and will ship within 4-8 business days from our warehouse. We typically ship UPS ground. If you would prefer faster shipping options or need the materials by a certain date, we will be happy to provide a quote for expedited shipping and/or handling. Email us at info@readerstheater.com
- Tracking Your Order - If you order online, you will receive an initial email confirming your order. If you order with a PO, we will respond to let you know we'll received it and are processing it. Once your order is shipped, you'll receive another email with your UPS tracking number. You'll able see the expected delivery date and time. If your order is being received by someone other than you, please let them know to expect it as we are not responsible for items after delivery.
- Tax Stipulations - Tax exempt customers: If your school or organization is tax exempt, please provide us with a copy of your tax-exempt certificate when ordering.
- Damages and issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Exceptions / non-returnable items - Certain types of items cannot be returned, like virtual titles, and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
- Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.